1. Overview
At Whale JL, we understand that your personal data is something you trust us with — and we take that seriously. This Privacy Policy explains how Whale JL ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors on our platform at whalejl.click.
This policy applies to all users of the Whale JL website and any services we provide, including account registration, game play, bonus participation, payment processing, and customer support interactions. By using our platform, you consent to the practices described in this Privacy Policy.
Whale JL complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Your data rights as a Filipino player are fully recognised and upheld on our platform.
We encourage every Kabayan on our platform to read this policy in full. If anything is unclear, our support team at support@whalejl.click is happy to explain. Walang nakakalito — we'll walk you through it.
2. Data We Collect
The personal data Whale JL collects falls into several categories. We only collect information that is necessary and relevant to providing you with a safe, compliant, and enjoyable gaming experience.
2.1 Identity & Contact Data
- Full legal name
- Date of birth
- Email address
- Mobile number
- Home address and city (Philippines)
2.2 Identity Verification Data (KYC)
- Government-issued ID (UMID, PhilSys National ID, passport, or driver's licence)
- Proof of address (utility bill, bank statement, or barangay certificate)
- Selfie or liveness check for identity confirmation
2.3 Financial & Payment Data
- GCash or Maya account number
- Bank account or e-wallet details used for deposits and withdrawals
- Transaction history (deposits, withdrawals, and bet records)
2.4 Technical & Usage Data
- IP address and approximate location
- Device type, browser, and operating system
- Login timestamps and session duration
- Pages visited, games played, and in-game activity logs
2.5 Communications Data
- Customer support chat logs and email correspondence
- Survey responses and feedback you voluntarily provide
- Marketing preferences and opt-in/opt-out records
We do not collect sensitive personal information such as political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming request you have initiated.
3. How We Collect Your Data
Whale JL collects your personal data through the following means:
| Method | Examples |
|---|---|
| Direct submission | Registration form, KYC upload, support messages, payment forms |
| Automated collection | Cookies, session logs, game activity, device fingerprinting |
| Third-party providers | Payment gateways (GCash, Maya, banks), identity verification services |
| Referrals | When you are referred by another player through our Refer a Friend programme |
We never buy personal data lists from third parties or scrape data from other platforms. Every piece of information we hold about you either came from you directly or was generated by your activity on Whale JL.
4. How We Use Your Personal Data
Your data is used to run a secure, compliant, and personalised gaming platform. Here is a clear breakdown of how we use the information we collect:
- Account management: Creating and maintaining your player account, including login authentication and account settings.
- Identity verification (KYC): Confirming your age and identity to comply with anti-money laundering (AML) regulations and protect you from fraud.
- Payment processing: Handling deposits and withdrawals through your selected Philippine payment method.
- Game delivery: Personalising your game experience, tracking your play history, and managing your wallet balance.
- Bonus and promotion administration: Verifying eligibility and tracking wagering requirements for bonuses, including the Refer a Friend programme.
- Customer support: Responding to queries, resolving disputes, and improving service quality.
- Fraud prevention and security: Detecting suspicious behaviour, preventing multi-account abuse, and protecting other players.
- Regulatory compliance: Meeting obligations under Philippine law, including reporting requirements and AML monitoring.
- Marketing communications: Sending promotional offers and updates — only if you have opted in to receive them.
- Platform improvement: Analysing usage patterns to improve game selection, interface design, and overall player experience.
You can opt out of marketing communications at any time by clicking "Unsubscribe" in any email or by contacting support. Opting out will not affect your ability to play or access your account.
5. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, Whale JL processes your personal data based on the following lawful grounds:
- Contract performance: Processing necessary to deliver the services you signed up for — gaming, payments, support.
- Legal obligation: Processing required to comply with AML laws, KYC regulations, and reporting requirements applicable in the Philippines.
- Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests do not override your fundamental rights.
- Consent: For marketing communications and any non-essential cookies — only when you have explicitly opted in.
6. Sharing and Disclosure of Your Data
Whale JL does not sell, rent, or trade your personal information to any third party. We only share your data in the following limited and necessary circumstances:
6.1 Service Providers
We share data with trusted service providers who help us operate the platform — including payment processors (GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to protect your data and can only use it for the specific purpose for which it was shared.
6.2 Game Providers
Our game providers (including JILI, Evolution Gaming, and Pragmatic Play) may receive limited session and transaction data required to deliver their games and settle winnings. They are licensed and hold their own data protection obligations.
6.3 Legal & Regulatory Requirements
We may disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts if we are legally required to do so. This includes disclosures related to AML investigations, fraud cases, or compliance audits.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same level of data protection obligations. You will be notified in advance if this occurs.
Some of our service providers may process data outside the Philippines. Where this occurs, we ensure adequate safeguards are in place, consistent with Philippine Data Privacy Act requirements.
7. Cookies and Tracking Technologies
Whale JL uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us recognise you across sessions, remember your preferences, and analyse site usage.
7.1 Types of Cookies We Use
- Essential cookies: Required for basic platform functionality — login sessions, account security, and payment processing. Cannot be disabled.
- Performance cookies: Help us understand how players use the site so we can improve it. These are anonymised and aggregated.
- Preference cookies: Remember your settings, language preferences, and display choices.
- Marketing cookies: Used to show you relevant promotions within our platform. Only active if you have opted in.
7.2 Managing Cookies
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in or use certain features. Most mobile browsers on Android and iOS allow cookie management through settings menus.
8. Data Retention
We keep your personal data only for as long as it is necessary for the purposes outlined in this policy or as required by law. Here is a general guide to how long we retain different categories of data:
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC / identity documents | 5 years after account closure (AML requirement) |
| Transaction records | 5 years after transaction date |
| Customer support records | 3 years after last interaction |
| Marketing preferences | Until you withdraw consent or close your account |
| Technical / usage logs | 12 months from collection |
After these periods, your data is securely deleted or permanently anonymised. We do not keep your information longer than necessary — that's not how we do things at Whale JL.
9. Security Measures
Protecting your personal data is a top priority for Whale JL. We implement multiple layers of technical and organisational security measures, including:
- TLS 1.3 encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security.
- PCI-DSS compliant payment processing: All payment transactions are handled through certified, compliant gateways.
- Two-factor authentication (2FA): Available on all player accounts for added login security.
- Database encryption at rest: Sensitive data stored in our databases is encrypted using AES-256 standards.
- Regular security audits: We conduct penetration testing and vulnerability assessments to identify and fix weaknesses before they become issues.
- Staff access controls: Only authorised personnel have access to personal data, and all access is logged and monitored.
While we maintain robust security practices, no system is 100% immune. In the unlikely event of a data breach that affects your personal information, Whale JL will notify affected players and the National Privacy Commission (NPC) in accordance with Philippine law within 72 hours of becoming aware of the incident.
10. Your Data Rights
Under the Philippine Data Privacy Act of 2012, every data subject — that's you, our player — has the following rights regarding their personal information held by Whale JL:
To exercise any of these rights, simply contact our data privacy team at support@whalejl.click with your request. We will respond within 15 business days. In most cases, we'll sort it out much faster than that.
Please note that certain rights, such as erasure, may be limited where we are legally required to retain your data — for example, for AML compliance purposes. We will always explain if this is the case when responding to your request.
If you believe your data rights have been violated and we have not adequately resolved your concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
11. Minors and Age Restrictions
Whale JL is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. During registration and KYC verification, we actively check that all players meet the minimum age requirement.
If we discover or are informed that a player under 21 has registered and provided personal data, we will immediately close the account, void any associated transactions, and securely delete all related personal information. If you believe a minor has accessed our platform, please notify us immediately at support@whalejl.click.
12. Changes to This Privacy Policy
Whale JL may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When significant changes are made, we will notify registered players via email and display a clear notice on the platform before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to check this page periodically, especially if you're active on the platform regularly. Continued use of Whale JL after a policy update means you accept the revised terms.
13. Contact Us and Data Privacy Officer
If you have any questions, requests, or concerns related to this Privacy Policy or how Whale JL handles your personal data, please reach out to our dedicated Data Privacy Officer:
- Email: support@whalejl.click
- Live Chat: Available inside the Whale JL platform after login
- Response Time: Within 15 business days for formal data requests, typically much sooner for general queries
For questions about how we handle specific game data, payment records, or bonus history, our support agents are available 24/7 and ready to help. Huwag mag-atubili — we're here for you.